This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities on matters associated with the listing of property for lease

analytical skills to interpret documentation such as agency and statutory listing documents

application of risk management strategies associated with listing property for lease

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements associated with listing property for lease

literacy skills to access and interpret a variety of texts including legislation regulations and codes of conduct prepare general information and papers prepare formal and informal letters reports and applications and complete standard and statutory forms

numeracy skills to interpret statistical information on property market conditions and comparable property rents and rental returns

planning organising and scheduling skills to confirm appointments associated with the listing of properties for lease

research skills to identify and locate documents and information relating to the listing of properties for lease

team skills to identify roles and responsibilities in an agency property management team

Required knowledge and understanding

leases and tenancy agreements

listings of properties for lease including

agency and statutory listing documentation

agency fees and conditions

agency practices in relation to obtaining listings

communication with sales department

consumer protection principles that affect the listing of properties for lease

ethical standards associated with listing property for lease

legislation and regulations affecting listing property for lease

prospecting for listings

property listing presentation and followup

reasons for listing

sources of listings

target groups for obtaining listings

techniques for identifying needs and motivation of clients

marketing activities

presentation techniques

property management information kit including

content

format

purpose

property management team including

accountabilities

communication

functions

roles

responsibilities

team work

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

property management

risks and risk management strategies

Overview of assessment

This unit of competency could be assessed through practical demonstration of assisting in preparing and presenting a listing presentation for a property for lease as part of the property management team Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

assisting in a real or simulated environment with preparing property listing presentations in line with client requirements agent instructions and agency practice

assisting in a real or simulated environment with preparing promotional material and a property management information kit to highlight benefits of agent and agency and address client requirements in line with agency practice ethical standards and legislative requirements

assisting in a real or simulated environment with the delivery of listing presentations in line with agency practice and legislative requirements

assisting in a real or simulated environment with the provision of followup services to clients in order to finalise listing of properties for lease

knowledge of agency practice ethical standards and legislative requirements affecting the listing of properties for lease

knowledge of consumer protection principles that impact on the listing of properties for lease

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Clients may include:

Client requirements may include:

Interpersonal communication techniques may include:

Assistance given to licensee in charge or principal and other members of property management team to prepare property listing presentation may include:

Information on comparable properties and market conditions may include:

Promotional material and property management information kit may include:

Assistance given to licensee in charge or principal and other members of property management team in conducting property management appraisal may include:

Legislative requirements may include:

Appropriate rapport relates to use of techniques that:

Appropriate person may include:

Information may include:

Support may include: